Customer service in the UK and Europe is ripe for a transformation. Long waiting times and inefficient call-routing systems frustrate both customers and businesses. Enter Olivya, the first AI phone agent designed specifically for this region, poised to make a real difference.

Unlike conventional IVR systems that force customers to endure lengthy menus and repetitive prompts, Olivya works smarter. It resolves customer queries quickly, eliminating waiting times and intelligently routing calls when necessary. Imagine a service that not only makes customers happier but also boosts efficiency for your business.

Take, for example, my recent call to Screwfix’s customer service line. The IVR system spoke for an entire minute before offering me the chance to press a number between 1 and 4. Meanwhile, Olivya would have already resolved my issue. It’s that fast.

At Olivya Limited, our mission is to change how customer queries are handled. Olivya doesn’t just respond; it understands. By analysing vast amounts of company data, Olivya can take the right actions instantly—making every interaction seamless.

This isn’t just about faster service; it’s about better service. We’re pioneering a future where businesses can focus on delivering value, while Olivya takes care of customer satisfaction.

I’d love for Nick Burton, John Mewett, or anyone from the Screwfix management team to see this example in action. With Olivya, the potential to enhance customer experience is limitless.

To learn more about how Olivya can revolutionise your customer service, visit Olivya Limited. It’s time to say goodbye to frustrating wait times and hello to happier customers.