AI voice assistant for
Call Centres

AI voice assistant for Call Centres

Olivya is an AI-powered assistant designed to support call centres of all sizes, improving efficiency, boosting agent productivity, and enhancing customer satisfaction.

Here's how Olivya can help you

Here's how Olivya 
can help you

AI IVR

Manage routine calls and use smart routing when the AI can't answer.

AI IVR

Manage routine calls and use smart routing when the AI can't answer.

Accent Localisation

Increase comprehension for both your customers and agents by using a local accent.

Accent Localisation

Increase comprehension for both your customers and agents by using a local accent.

Real-time Translation

Cut your employees' training costs and expand your service area.

Real-time Translation

Cut your employees' training costs and expand your service area.

AI IVR

Manage routine calls and use smart routing when the AI can't answer.

Accent Localisation

Increase comprehension for both your customers and agents by using a local accent.

Real-time Translation

Cut your employees' training costs and expand your service area.

Frequently asked questions

How does the AI IVR system decide when to transfer a call to a real agent?

The system uses advanced natural language processing to assess the complexity of the query. If it determines that the issue requires human expertise, it promptly transfers the call to an available agent.

How does the AI IVR system decide when to transfer a call to a real agent?

The system uses advanced natural language processing to assess the complexity of the query. If it determines that the issue requires human expertise, it promptly transfers the call to an available agent.

How does the AI IVR system decide when to transfer a call to a real agent?

The system uses advanced natural language processing to assess the complexity of the query. If it determines that the issue requires human expertise, it promptly transfers the call to an available agent.

Will the AI IVR system replace human agents?
Will the AI IVR system replace human agents?
Will the AI IVR system replace human agents?
Can I change my plan later?
Can I change my plan later?
Can I change my plan later?
Is my data secure?
Is my data secure?
Is my data secure?

Products

Industries

Company

Pricing

Starter
Ideal for companies exploring Olivya for the first time

£30

/month

1 Workspace

Unlimited Agents

1 Phone Number

100 Minutes Included

Additional minute at £0.10

6-Month Access to Recordings

Basic Analytics

10 Concurrent AI Calls

All Integrations

Basic Support

Pro

Most popular

Designed for companies with customer service teams of 2 to 10 members

£600

/month

10 Workspaces

Unlimited Agents

10 Phone Number

2000 Minutes Included

Additional minute at £0.10

6-Month Access to Recordings

Advanced Analytics

25 Concurrent AI Calls

All Integrations

High Priority Email Support

Entreprise
Tailored for enterprises and large contact centre teams

Let's talk

Unlimited Workspaces

Unlimited Agents

Unlimited Phone Numbers

4000 Minutes Included

Additional minute at £0.08

6-Month Access to Recordings

Advanced Analytics

100 Concurrent AI Calls

All Integrations

Private Slack Channel

Pricing

Starter
Ideal for companies exploring Olivya for the first time

£30

/month

1 Workspace

Unlimited Agents

1 Phone Number

100 Minutes Included

Additional minute at £0.10

6-Month Access to Recordings

Basic Analytics

10 Concurrent AI Calls

All Integrations

Basic Support

Pro

Most popular

Designed for companies with customer service teams of 2 to 10 members

£600

/month

10 Workspaces

Unlimited Agents

10 Phone Number

2000 Minutes Included

Additional minute at £0.10

6-Month Access to Recordings

Advanced Analytics

25 Concurrent AI Calls

All Integrations

High Priority Email Support

Entreprise
Tailored for enterprises and large contact centre teams

Let's talk

Unlimited Workspaces

Unlimited Agents

Unlimited Phone Numbers

4000 Minutes Included

Additional minute at £0.08

6-Month Access to Recordings

Advanced Analytics

100 Concurrent AI Calls

All Integrations

Private Slack Channel

Pricing

Starter
Ideal for companies exploring Olivya for the first time

£30

/month

1 Workspace

Unlimited Agents

1 Phone Number

100 Minutes Included

Additional minute at £0.10

6-Month Access to Recordings

Basic Analytics

10 Concurrent AI Calls

All Integrations

Basic Support

Pro

Most popular

Designed for companies with customer service teams of 2 to 10 members

£600

/month

10 Workspaces

Unlimited Agents

10 Phone Number

2000 Minutes Included

Additional minute at £0.10

6-Month Access to Recordings

Advanced Analytics

25 Concurrent AI Calls

All Integrations

High Priority Email Support

Entreprise
Tailored for enterprises and large contact centre teams

Let's talk

Unlimited Workspaces

Unlimited Agents

Unlimited Phone Numbers

4000 Minutes Included

Additional minute at £0.08

6-Month Access to Recordings

Advanced Analytics

100 Concurrent AI Calls

All Integrations

Private Slack Channel

Sign up for free today

Build and dispatch your first AI Phone Agent in less than a minute.

Sign up for free today

Build and dispatch your first AI Phone Agent in less than a minute.

Sign up for free today

Build and dispatch your first AI Phone Agent in less than a minute.

Our commitment is to catalyse progress by making the complex intuitive, the cumbersome effortless, and the ordinary extraordinary.

Our commitment is to catalyse progress by making the complex intuitive, the cumbersome effortless, and the ordinary extraordinary.

Our commitment is to catalyse progress by making the complex intuitive, the cumbersome effortless, and the ordinary extraordinary.